• Is there a minimum order value?

No, there isn't a minimum order value on our online shop.

• How do I place an order?

Browse our online shop and add your desired products to your basket, then follow the checkout steps to complete your order.

• I have a question about my order what do I do?

If you have a query please contact us at starsweetslimited@gmail.com and our team will help you.

• Can I cancel my order?

Your order can be cancelled as long as it hasn't been processed. Please email us, starsweetslimited@gmail.com, with your order number and our team will help you.

• Do you offer gift cards?

Yes gift cards can be purchased, please see our gift card page.

• Can I send my order as a gift?

Yes you can send an order as a gift, just enter the recipients address at checkout.

• Can I send a gift message?

Yes you can send a personal message, just add this on the cart page.

• Do you supply custom orders?

We can supply custom orders however this would depend on stock availability at the time. Please contact us as starsweetslimited@gmail.com to speak to the team.

• How much is delivery?

Delivery to the UK is £3.99 under 2kg, or £5.99 for 2-5kg. International delivery charges will be calculated at checkout.

• How long does delivery take?

Delivery times vary depending on the delivery service selected and order volume.

• What courier do you use?

We use Royal Mail for the UK and various options for internation

• How can I track my order?

You will receive an email once your order has been dispatched which will include a tracking number. Input this number on the couriers tracking webiste and you can see the updates there.

• What if I have recevied the wrong items?

If you believe your order is incorrect please email our team, starsweetslimited@gmail.com, with your order number and photos of what you have recevied and they will look in to this for you.

• Can I return my order?

Due to the items that we sell unfortunately items cannot be returned.

• Do you cater for events?

Yes of course we do. We can provide sweets for any occassion including weddings and birthdays.

• Do you supply businesses?

Yes we supply sweets for business events, staff treats, promotions and larger orders. Contact us via email, starsweetslimited@gmail.com and one of our team will help you.